Due to current sanitary situation, our shipping partner is having issues with some tracking numbers that are not updated correctly. It may take some time for information to appear on their system. Please don't hesitate to contact us if you need more information about your order!

We're trying to answer most questions in sections below. However, if you don't find an answer, you can contact us here.


Shipping
We deliver worldwide, for free! We ship from France, using postal services, and all our parcels have a tracking number.

Our delivery times are the following :

  • Europe : 4 to 7 business days
  • America (North and South) : 5 to 8 business days
  • Asia / Russia / Middle East : 6 to 9 business days
  • Australia / New Zealand: 5 to 8 business days
  • Africa : 4 to 10 business days 

 

Confirmation Emails
We send 2 automatic emails : one to confirm your order, and one with tracking information once your parcel has been fulfilled. Depending on your email provider, you may receive those emails in your "spam" folder.

 

Sizing

How to measure your ring size?

Find a piece of strip or string of paper no wider than 1.4cm (1/2 inch). Wrap it around the base of the appropriate finger. Use a pen to mark the point of the string/paper where it overlaps, forming a complete circle. With a ruler, measure the length from the starting end of the string/paper to the pen mark.

 
Ring sizing conversion chart :

 

Returns
You can return your order within next 15 days after you received it according to tracking information, no question asked! Please contact us contact@agape-studio.com to know more about this process.

 

Payments
  • Bank card (through Stripe) : we accept most currencies (EUR, USD, CAD, JPY, CHF, GBP, etc.) and you will be charged in your local / preferred currency.
  • Paypal : we accept following currencies - EUR, AUD, CAD, CHF, GBP, SEK & USD. This payment option will be displayed only if currency is available, so if it's displayed you can proceed.

Materials
All our jewels are 24 carat (24K) gold plated brass. Plating is 3μm and we usually use a matte gilding. As for the black stone present in most of our « essential » collection, we use black Agate.

 

Water-resistance 
All our jewels are water-resistant and guaranteed for a year due to the specificity of the materials we use. You can shower, swim in seas and pools wearing them. Providing durable jewels that last in time is essential for us.

 

Care
Your jewels will shine for a longer period if taken care of properly. To clean your jewelry, soak it in warm water with a little diluted dish soap and use a soft-bristle baby toothbrush to remove any dirt. After cleaning, ensure the items are thoroughly dry by patting them with paper towels. Please do not use any abrasive cleaners.

In order to minimize risks of tarnishing the gilding and potential scratches, avoid as much as possible perfume sprays or skin lotions.

 

Ethics
All of our pieces are made in France, by passionate individuals in our workshop. We care for our employees and ensure that their wellbeing is our priority.
The materials we use to create our products are environment friendly. Indeed, all our jewelry comes in a burgundy vegan leather pouch, thus ensuring a complete respect for our planet.


Guarantees
We cover all defects for one year against oxidation and gilding defect. We will fix your jewels in our Parisian workshop for free if there is any issue with it. 

Contact
You can message us via the contact page, on our Instagram page or our Facebook page. Our team will answer in less than 48 hours. Our administrative address is : 3 rue Daumier in Paris, France (postcode : 75016).