FAQ - Frequent Asked Questions

Find a piece of strip or string of paper. Wrap it around the base of your finger. Use a pen to mark the point of the string/paper where it overlaps, forming a complete circle. With a ruler, measure the length in centimeters from the starting end of the string/paper to the pen mark.

You can find here our ring size conversion chart

A note on all adjustable rings : do not hesitate to gently stretch the sides of your ring to give it the size that suits you.

We use the finest, most noble materials that guarantee shine like the first day you bought your Agapé Studio jewelry. However, everything needs a bit of care to sparkle longer. Here are some of our best tips to show love to your jewelry:

1. Put your Agapé Studio jewelry after you've applied perfume or other alcohol-containing chemical products and cosmetics. This will minimize the risks oftarnishing the gilding and potential scratches.

2. Just like you, Agapé Studio jewelry needs time to rest. So, when going to bed, don't forget to take it off to avoid entangling or scratches.

3. To clean your jewelry, soak it in warm water with a little diluted dish soap and use a soft-bristle baby toothbrush to remove any dirt. After cleaning, ensure the items are thoroughly dry by patting them with paper towels. Please do not use any abrasive cleaners.

4. Our vegan-leather pouches are there to protect your favorite jewelry. So, when traveling or not wearing our jewelry, keep it in its protective bag.

Pro Tip: To keep your necklaces or bracelets from entangling, store them in the pouch with their ends peeking outside. Jewelry twists from the ends, so keeping them separated prevents it.

5. Use a soft, dry cloth to clean your jewelry from time to time. When done repeatedly, this is enough to revive its golden glimmer.

We deliver worldwide, for free!

We ship from France using postal services, and all our parcels have a tracking number.

In order to track your parcel, you can use the tracking number we provided you with your national post tracking service.

Our delivery times are the following:

- Europe: 4 to 7 business days

- Americas (North and South): 5 to 8 business days

- Asia / Russia / Middle East: 6 to 9 business days

- Australia / New Zealand: 5 to 8 business days (we've experienced some delays recently)

- Africa: 4 to 10 business days

We send 2 automatic emails : one to confirm your order, and one with tracking information once your parcel has been fulfilled. Depending on your email provider, you may receive those emails in your "Spam" folder. If it happens, you can mark the email as important, move it to your "Inbox" and add our contact email to your contacts in order to receive future communications about your order.

Once you proceed to checkout, you are taken to a secure page where you input your credit card details or your PayPal account.

When you make the purchase, you will get one automatic email to confirm your order, followed by another that confirms that the package has been shipped along with the tracking information. If you haven't received our emails, please check your "spam"folder.

Our jewelry uses sustainable gold (repurposed and previously owned) but made into completely new elements so that we can create more without the excess to our precious Planet.

The brass base we use is also sustainably supplied with a guarantee that it contains no allergens.

Additionally, we use vegan-leather pouches when packing the products because we believe in eco-friendly materials that cause no harm to the Earth or its beings.

You can read more about our ethics and values here.

You can message us via the contact page, on our Instagram page, or our Facebook page. While we aim to reply as soon as possible, and usually you should get our response in less than 24 hours, please note that we don't have 24/7 support. Requests sent out on weekends and outside business hours might take longer. Thank you for your patience and understanding.

Our administrative address is : 3 rue Daumier 75016 Paris, France